FAQs

DearmoGift is a custom gift store located in Melbourne. We mainly create 3D printed human figurines, pet figurines, cartoon-style figurines, photo-to-model keepsakes, pet memorial items, and creative customised gifts.

We hope to turn important people, pets, and memories into physical keepsakes that can be treasured for a long time.

We mainly offer two types of customisation.

The first option is in-store 3D scanning, which is suitable for realistic full-body human figurines. After the customer completes the scan in store, we will create the model and print the figurine based on the scan data.

The second option is photo-to-model customisation, which is suitable for people, pets, busts, memorial products, and customers who are unable to visit the store for scanning. After the customer provides clear photos, we will create, adjust, and produce the model based on the photos.

Yes.

These products are usually made using photos provided by the customer and do not require in-store scanning. We can create human busts, pet busts, pet urn decorations, memorial photo frames, and other keepsake products based on photos.

We recommend providing clear, front-facing photos with good lighting. If you have photos from different angles, you can provide them as well. This helps us recreate more details.

We recommend providing the following photos.

• Clear front-facing photos
• Side-view photos or photos from different angles
• Photos that clearly show the hairstyle, face, clothing, or pet features
• Reference images for specific poses, outfits, or accessories, if needed

The clearer the photos are, the more reference information we can use during production. This also helps the final product better match your request.

You can send the photos to us first for confirmation.

If the photos are blurry, have limited angles, or the face is covered, the final result may be affected. We will try to let you know before production if the photos may limit the final details.

For a more accurate result, we recommend providing multiple clear photos whenever possible.

We will do our best to recreate the product based on the photos, scan data, and customer requirements. However, 3D printed models cannot be guaranteed to look exactly the same as the real person or pet.

The final result may be affected by photo clarity, photo angle, lighting, model size, printing material, finishing process, and colour presentation.

Our goal is to preserve the key features, overall expression, and memorial value as much as possible.

Most products are measured by their longest side.

For example, a pet model may be measured from head to tail, or from the base to the highest point, depending on the pose of the model. We will confirm the longest side based on the product type and the final model shape.

Before production starts, we will try our best to help adjust your request.

However, if the model has already entered the modelling, printing, or finishing stage, changes may require an additional fee, or may no longer be possible.

We recommend confirming the photos, size, style, pose, and main requirements before placing your order.

3D printed products are customised keepsakes. We do not recommend dropping, pressing, soaking, or exposing them to strong sunlight for long periods.

Some small parts, such as pet ears, tails, human fingers, hair, or accessories, may be more delicate than the main body. Please handle the product gently and display it in a stable, dry place.

If there is dust on the surface, you can gently clean it with a soft dry cloth, soft brush, or cool air. Please do not use alcohol, strong cleaning products, or repeatedly wipe the surface with a wet cloth, as this may affect the colour or details.

As our products are personally customised, refunds or exchanges are generally not available once production has started due to change of mind.

If there is a clear quality issue during production or delivery, please contact us as soon as possible. We will review the situation and assist accordingly.